Travel Tech Insider

The Future of Travel: Digital Identity & Universal Profiles

• Gilad Berenstein and Cara Whitehill • Season 2 • Episode 4

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We’ve talked a lot on the pod about the mythical Connected Trip concept, and the vision for a unified travel experience across all the different touchpoint throughout the journey. One that is personalized and understands the context of the trip — is it for work or for fun, with family or solo, international or local — and what type of support we might need throughout the journey.

One key foundational element of this vision is the concept of identity: who you are, what are your preferences, and what relationships do you have with the various suppliers and service providers that are part of the experience.

This is one of the last few areas of the travel industry that hasn’t gone through a full digital transformation yet, but with the advances in AI, Gen AI and the evolution of cloud- and services-based architecture, it sure feels like all the ingredients are there. So where are we now with the concept of digital identity and a universal travel profile that can finally unlock a smoother, slicker journey?

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Gilad Berenstein – host
Cara Whitehill - host
Vikas Bhola – guest

 
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